Kenmore appliances may only be available at Sears and a few select K-Marts, but that does not mean that they are lower quality. They may not have the same warranty that comes with every Craftsman tool, but that does not mean that the manufacturer does not stand behind its products. The owner can even find professionals trained to perform maintenance on the units at most Sears stores. In fact, they can service central and window units. As long as customers can clearly define what their problems are, they can leap into action.
Perhaps it is wrong to describe any employee who performs repairs as being so excited that they will act immediately. They are more than willing to help the person with his complaints. If the items still has a warranty, they may even repair the unit for free. (The item still has to be guaranteed however. The user cannot perform any task that voids the warranty. He or she should also understand that accidental damage caused to the unit may also cause them to pay for service, even if they would rather not. The documents usually guarantee that Kenmore air conditioners are free of manufacturing defects.)
As soon as the technician diagnoses the problem, he can begin the repair process. He just needs to make sure that he has access to the part he needs. If the owner needs to have a window unit serviced, he may simply bring it into the shop. Once the worker checks the validity of the warranty, he will determine the price. If malfunction is caused by a manufacturing defect, the user can expect to pay nothing for it. If it is a problem with the remote control, the store may choose to replace it for free. It depends on the availability of the part.
Kenmore does have a reputation for reliability, but even the most reliable machines break down from time to time. Such hardware does not get the reputation for never breaking down, it gains a reputation for breaking down less than many other companies who make a competing product. When it comes to beating the summer heat, the owner does not want the item to stop working on the hottest days of summer. He wants to make sure that he can enjoy the cooler, drier air for most of the summer. If it gets too hot, he can still head out for a day at the lake. If he lives in a mountainous region, he can even enjoy cooler temperatures in the higher elevations.
When the repair is completed, the home owner can either turn the controls back on, or he can use his remote control to power the unit. The other people in the home will huddle around the appliance until the cool air spreads out over a larger area. A wise person may want to have ice cream bowls ready to get people to move away from a window-mounted unit. This lets it do its primary job more effectively.